Terms and Conditions

Welcome to our website. Please be aware that if you browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Elements of Desire’s relationship with you in relation to this website.

QUALITY & GUARANTEE

• Elements of Desire promise 100% satisfaction to all customers.

• All items are hand selected to ensure the highest quality.

• All of our products come with a 30 day no questions asked money back guarantee, which includes your 7-day cooling off period. With the exception of pierced earrings due to hygiene reasons.

ITEM REPRESENTATION AND SELECTION

• The photographs used within our website have been personally created by us to provide you with an accurate representation of each piece.

• All photographs are intended to give you an idea of what each piece will look like, but as most items are a natural source, it is evitable that some differences in colour, shading, shape and size, pattern, lustre and hue may occur.

• Please be aware that owing to the vast difference in computers, screens and printers available to view our images, we cannot guarantee that every item will exactly match the colour and tone as seen on the equipment you are using.

• You can be assured that each piece you purchase will be substantially the same as the piece shown within the photograph.

ORDERING

• Our website offers a quick and simple way to order using our e-commerce system.

• Simply browse through our wonderful online shop and click on any items you wish to puchase. To add items to your shopping cart simply click on the ‘Add to Cart’ green button.

• When you have finished your selection click on the green ‘Next’ button and you will be asked for a few details which we need to verify your order and send confirmation.

PAYMENT

• Secure – we do not see your card details or any financial information as all transactions are processed through Paypal, www.paypal.com

• Payments must be received and authorised before the despatch of any order.

• All payments must be paid for in British Pounds Sterling.

•If paying by cheque, please make all cheques payable to ‘Elements of Desire Ltd’.

POSTAGE & PACKAGING

• All items are packaged and sent in an Elements of Desire branded decorative Jewellery gift box unless otherwise stated.

• We promise that every single item is packed and wrapped with great care and attention.

• Every order will be charged a cost for postage and packaging, unless your order exceeds £110 (one hundred and ten pounds sterling) in which case the postage and packaging will be free.

• We understand there will be times where our packages and parcels may suffer damage while in the Royal Mail post system. In these circumstances, please don’t hesitate to call us to discuss the matter further and reach an agreement.

• To keep you updated on the progress of your order a confirmation email will be sent to you at the time of dispatch.

DELIVERY

• All orders are sent on a nextday postage.

• Please notify us if your goods are not received within 5 working days.

• We endeavour to process all received orders within a 48 hour timeframe and dispatch goods within 72 hours.

• All orders are packaged and then dispatched using first class recorded delivery via Royal Mail.

• International orders are generally received in under 10 days.

• We can deliver anywhere in the world.

• If, for whatever reason, an order is delayed, we will let you know the estimated delivery date as well as keeping you regularly updated with progress.

• Please inform us as soon as possible if you do not receive your goods within a reasonable timeframe.

CONTACTING US

• If you need to contact us regarding your order or any other enquiry, please feel free to do so, we would love to hear from you…

Elements of Desire, 1 The Gauntlet, 11 High Street, Glastonbury, Somerset BA6 9DP Tel: 01458 834714, email: info@elementsofdesire.co.uk and or use the enquiry form under ‘contact us’ on this website.

RETURNS

• You are under no obligation to make a purchase of any item that you don’t like or are not 100% completely happy with, for whatever reason. We offer a no questions asked 30 day full money back guarantee. Please note, that we are very sorry but due to hygiene reasons earrings can’t be refunded or exchanged, unless they are faulty. All items excluded from the 30 day guarantee are clearly marked with a †.

• If you would like to return any goods that you receive from us, we ask that you please contact us immediately, so we can then make arrangements for return and refund the purchase price to you as soon as the item/s have been safely received by us.

• Please do not return any unwanted items without notifying us first. Please phone Tel: 01458 834714 or email us info@elementsofdesire.co.uk

• All goods that you wish to send back must be re-wrapped and re-packaged carefully and securely.

• Please note, that you are responsible for the cost of postage and packaging on any goods you are returning to us.

• You will be immediately refunded in full upon receipt of returned goods.

• To qualify for a full refund the item/s need to be returned to Elements of Desire unused, with the Elements of Desire security tag still in place (where applicable).

• Goods that you intend to return to us, should be returned to us within 7 days of your notification to us.

• Faulty or damaged goods – If the items you receive are faulty or have suffered damage in the post, please contact us immediately so we can discuss the matter and reach a mutual agreement.

GENERAL

The use of this website is subject to the following terms of use:

• The term ‘Elements of Desire’ or ‘us’ or ‘we’ refers to the owner of the website whose premises are located at 1 The Gauntlet, 11 High Street, Glastonbury Somerset BA6 9DP, Tel: 01458 834714. The term ‘you’ refers to the user or viewer of our website.

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and photographs/images. Reproduction of this website (in any format) is prohibited without the authorisation of Jacqui Collier, Elements of Desire proprietor.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without Elements of Desire’s prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

• None of the Terms and Conditions listed will affect your consumer statutory rights.

PRIVACY POLICY

This privacy policy sets out how Elements of Desire uses and protects any information that you give Elements of Desire when you use this website.

Elements of Desire is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping

• We may use the information to improve our products and services

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. Please note, you have the option to opt out of this if you so wish.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at Elements of Desire, 1 The Gauntlet, 11 High Street, Glastonbury, Somerset BA6 9DP or email: info@elementsofdesire.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Elements of Desire, 1 The Gauntlet, 11 High Street, Glastonbury, Somerset BA6 9DP.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

INTERNET COPYRIGHT NOTICE

This website and its content is copyright of Elements of Desire - © Elements of Desire 2009. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only

• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WEBSITE DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Elements of Desire and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Elements of Desire. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Elements of Desire takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

DATA PROTECTION

Elements of Desire is registered with the Information Commissioner’s Office in order to fulfil our obligations under the terms of the Data Protection Act. Our registration number is PZ1998863

VAT

• All prices listed on this website are including VAT @ 15%